Payment, Delivery & Returns

Payment

Payment is usually through our secure SagePay checkout but we understand some people prefer to pay by Bank Transfer which can also be found as an option on our checkout process. You have a maximum of 24 hours to make your payment otherwise it is cancelled. We do NOT offer a 'reserve' service.

Please make your payment to....

Jeanette Oliver

A/c 14494571

Sort Code 090640

The reference should be your CUSTOMER NAME only. 

 

Collections

To comply with Government guidelines, collections will NOT be available for the foreseeable future. They will be re-instated once the current lock-down situation has been lifted. 

 

Template Deliveries

Template Digital Downloads are now instantly downloadable via the link in your confirmation of order email. I currently only sell to the UK members from this website due to the current VAT situation with digital downloads. If you live outside of the UK, some of my files can be found Etsy. https://www.etsy.com/uk/shop/CraftaholicCreation

 

Goods Deliveries

We now dispatch Monday to Friday using the Royal Mail. No weekend dispatch is currently available without prior arrangement. All orders are usually dispatched by the next working day at the very latest. Most orders made prior to 2pm are dispatched the same day. 

Royal Mail Tracked 24 Mainland UK  

Royal Mail Tracked 48 Mainland UK

Small Parcel Mainland UK (under £10 in value)

Highlands & Islands 1st for these areas...BT, IM, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE and Channel Islands 

Highlands & Islands 2nd for these areas...BT, IM, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE and Channel Islands 

Free postage items are sent by the cheapest method.

Cash on Collection is currently not available due to the pandemic. Unfortunately I can no longer accept cheques.

 

Returns Policy

Thank you for shopping at Craftaholics Creations. If you are not entirely satisfied with your purchase, we're here to help. 

Returns: You have 7 calendar days to return a faulty or damaged item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. It may help of you can take a photograph of any damaged packaging before you open your item. This will help with obtaining a reimbursement from the courier by proving that the damage was caused by them and not you. 

Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. 

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Contact Us: If you have any questions on how to return your item to us, contact us.