Payment, Delivery & Returns
Payment is usually through our secure SagePay checkout but we understand some people prefer to pay by Bank Transfer which can also be found as an option on our checkout process. You have a maximum of 24 hours to make your payment otherwise it is cancelled. We do NOT offer a 'reserve' service.
Please make your payment to....
Sort Code 090640
The reference should be your CUSTOMER NAME only.
To comply with Government guidelines, collections will NOT be available for the foreseeable future. They will be re-instated once the current lock-down situation has been lifted.
Template Digital Downloads are now instantly downloadable via the link in your confirmation of order email. I currently only sell to the UK members from this website due to the current VAT situation with digital downloads. If you live outside of the UK, some of my files can be found Etsy.
We now dispatch Monday to Friday using the Royal Mail. No weekend dispatch is currently available without prior arrangement. All orders are usually dispatched by the next working day at the very latest. Most orders made prior to midday are dispatched the same day.
Royal Mail Tracked 24 for orders up to £100 in value is £6.50
Royal Mail Tracked 24 for orders up to £200 in value is £13.00
Royal Mail Tracked 48 for orders up to £100 in value is £5.00Royal Mail Tracked 48 for orders up to £200 in value is £10.00
If you have a small parcel of under £10 in value (excluding digital downloads) you may select the £3 small parcel option.
The delivery prices quoted at checkout are for Mainland UK only. If you live in a remote area and postage is considerably higher, Craftaholics Creations reserves the right to contact you to discuss other options.
Free postage items are sent by the cheapest method.
Cash on Collection is available. Unfortunately I can no longer accept cheques.
Returns: You have 7 calendar days to return a faulty or damaged item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. It may help of you can take a photograph of any damaged packaging before you open your item. This will help with obtaining a reimbursement from the courier by proving that the damage was caused by them and not you.
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us: If you have any questions on how to return your item to us, contact us.